HOW DO I COMMISSION KAT FOR AN ILLUSTRATION?
For all commission enquiries, please contact firstname.lastname@example.org
HOW LONG DOES IT TAKE TO PREPARE A FINE ART PRINT?
All prints available on annakatharinaculha.com are made to order and will take 5 – 10 business days to be processed and dispatched.
WHAT HAPPENS IF I PURCHASE A PRINT WITH OTHER PRODUCTS?
As prints are processed in a different location, please expect your prints to arrive in a separate shipment to the other products.
CAN I AMEND OR CANCEL MY ORDER?
Depending on the status of your order, it may be possible to cancel or swap items within your order. Please note, we are unable to combine or add an item to an existing order.
If you need to make any amendments to your purchase, please email us as soon as possible via email@example.com and we’ll see what we can do.
MY PARCEL IS LATE OR MISSING, WHAT DO I DO?
Please contact us via firstname.lastname@example.org as soon as your order meets any of the below conditions:
If your shipping address is within the EU:
• Your item hasn’t arrived within 5 business days of the estimated delivery time
If your shipping address is outside of the EU:
• International Courier item hasn’t arrived within 5 business day of the estimated delivery time. International Standard item hasn’t arrived within 15 business days of the estimated delivery time.
If you are an international customer, your parcel may be at your local customs office awaiting the payment of tax charges. For more information please see Taxes, duties and tariffs under the “Shipping” page.
You can submit an enquiry at any time, of course, and we’ll investigate as soon as we can. By noting these timeframes, our team will be able to lodge an investigation with our courier and postal services on your behalf.